Dreame L20 Ultra Roboter-Staubsauger mit MopExtend™, 7000 Pa Saugkraft & Auto-Reinigungsstation
Return and Refund policy
Thank you for shopping with Orlend! We strive to ensure your satisfaction. Please review our return and refund policy. If you have any questions, feel free to contact us at contact@orlend.com.
Returns and Exchanges
Returns
We offer a 30-day return policy, allowing you to return items within 30 days of receipt.
To qualify for a return:
- The item must be unused, in its original condition, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
To initiate a return, please contact us at contact@orlend.com. We will provide you with a return shipping label and return instructions. Items returned without prior authorization will not be accepted.
Damages and Issues
Inspect your order upon receipt. If you find any defects, damages, or if the wrong item was delivered, contact us immediately. We will work to resolve the issue promptly.
Defective or Broken Items After Use
If your item is defective or malfunctions within 14 days of receipt, you may return it at your own expense. Once we receive it, we will issue store credit for the full amount, allowing you to reorder the item.
Change of Mind
If you change your mind about your purchase, you have 14 days after receiving the item to return it. The item must be unused, unwashed, and in its original packaging. Please contact us at contact@orlend.com for the return address.
Exchanges
If you wish to exchange an item, you have 14 days after receiving it to do so. The product must be unused and in its original packaging. Return the item at your own expense. For assistance, please contact contact@orlend.com. The quickest way to get the product you want is to return the original item and place a new order once the return is accepted.
Incorrect Product
If we sent you the wrong product, you have 14 days to return it at your expense. Once we receive it, we will issue a full refund.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom-made or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for return, please contact us. We cannot accept returns on sale items or gift cards.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason. The item must be in its original condition, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund. If you haven’t received your refund after 15 business days, please contact us at contact@orlend.com.
Return Address:
19 Commons Ln, Foster City, California 94404, United States
Thank you for choosing Orlend!
Der Dreame L20 Ultra Roboter-Staubsauger bietet mit seiner fortschrittlichen MopExtend™-Technologie eine gründliche Reinigung, indem er die Wischmopps automatisch ausfährt, um selbst schwer zugängliche Randbereiche zu erreichen. Ausgestattet mit einer vollautomatischen Basisstation, übernimmt er die Entleerung, Moppreinigung und -trocknung, füllt den Wassertank auf und fügt bei Bedarf Reinigungsmittel hinzu, sodass Ihre Böden stets makellos sauber sind. Das leistungsstarke Vormax-Saugsystem liefert mit 7000 Pa Saugkraft erstklassige Reinigungsergebnisse, während die anhebbare Gummibürste speziell zur Haarentfernung entwickelt wurde.
Die intelligente Pathfinder-Navigation und das 3D Structured Light Obstacle Avoidance System erkennen bis zu 55 verschiedene Objekte und ermöglichen eine automatische Anpassung der Reinigungsstrategie. Dank innovativer Moppentfernungs-Technologie erkennt der Saugroboter Teppiche per Ultraschall und kehrt bei Bedarf zur Basisstation zurück, um die Mopps abzulegen, damit Teppiche sauber und trocken bleiben.
Zusätzlich profitieren Sie von einer 3-Jahres-Garantie, die Ihnen sorgenfreien Gebrauch garantiert. Im Lieferumfang enthalten sind ein Zubehörset, mehrere Wischer-Pads, Ersatzbürsten, Filter, Reinigungsmittel, eine Basisstation mit Rampe und weiteres nützliches Zubehör, um den Dreame L20 Ultra in einwandfreiem Zustand zu halten.