Dyson V15 Detect Plus Cordless Vacuum, Yellow/Nickel
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Return and Refund policy
Thank you for shopping with Orlend! We strive to ensure your satisfaction. Please review our return and refund policy. If you have any questions, feel free to contact us at contact@orlend.com.
Returns and Exchanges
Returns
We offer a 30-day return policy, allowing you to return items within 30 days of receipt.
To qualify for a return:
- The item must be unused, in its original condition, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
To initiate a return, please contact us at contact@orlend.com. We will provide you with a return shipping label and return instructions. Items returned without prior authorization will not be accepted.
Damages and Issues
Inspect your order upon receipt. If you find any defects, damages, or if the wrong item was delivered, contact us immediately. We will work to resolve the issue promptly.
Defective or Broken Items After Use
If your item is defective or malfunctions within 14 days of receipt, you may return it at your own expense. Once we receive it, we will issue store credit for the full amount, allowing you to reorder the item.
Change of Mind
If you change your mind about your purchase, you have 14 days after receiving the item to return it. The item must be unused, unwashed, and in its original packaging. Please contact us at contact@orlend.com for the return address.
Exchanges
If you wish to exchange an item, you have 14 days after receiving it to do so. The product must be unused and in its original packaging. Return the item at your own expense. For assistance, please contact contact@orlend.com. The quickest way to get the product you want is to return the original item and place a new order once the return is accepted.
Incorrect Product
If we sent you the wrong product, you have 14 days to return it at your expense. Once we receive it, we will issue a full refund.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom-made or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for return, please contact us. We cannot accept returns on sale items or gift cards.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason. The item must be in its original condition, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund. If you haven’t received your refund after 15 business days, please contact us at contact@orlend.com.
Return Address:
19 Commons Ln, Foster City, California 94404, United States
Thank you for choosing Orlend!
You will receive the plug based on your region:
🇪🇺 (EU plug) and 🇺🇸 (US plug).
- Whole-Home Deep Cleaning: Engineered for powerful, intelligent cleaning, the Dyson V15 Detect Plus reveals dust you can't see and delivers deep cleaning for your entire home.
- Enhanced Power and Runtime: Provides 100% more suction power¹ and up to 60 minutes of runtime², ensuring thorough cleaning without interruption.
- Efficient Energy Use: The power trigger maximizes energy efficiency by activating power only when needed.
- Adaptive Cleaning Technology: Automatically adjusts power based on detected debris and floor type. The LCD screen displays cleaning data, including particle count, power mode, maintenance alerts, and remaining runtime to the second.³
- Versatile Cleaner Heads: Features two advanced cleaner heads – the Fluffy Optic head, which illuminates hidden dust on hard floors, and the Digital Motorbar, which deep cleans all floor types while preventing hair tangles.
- Handheld Conversion: Quickly transforms into a handheld vacuum for easy cleaning of cars, stairs, and upholstery.
- Specialized Hair Removal: The Hair Screw Tool efficiently removes long hair and pet hair with its anti-tangle brush bar, ideal for pet beds, car seats, and other surfaces.
- Comprehensive Accessories: Comes with five Dyson-engineered tools for cleaning high, low, and everywhere in between.
- Advanced Filtration: Captures 99.99% of particles as small as 0.3 microns⁴, expelling cleaner air back into your environment.
- Durable and Lightweight Construction: Built with premium materials for long-lasting use and ease of handling. Includes a 2-year warranty and lifetime Dyson support.
Details:
The Dyson V15 Detect Plus is designed for maximum power, intelligence, and flexibility in cleaning. Equipped with Dyson illumination to detect hidden dust on hard floors, it features a piezo sensor that adjusts power and runtime according to the debris level. The Digital Motorbar™ cleaner head tackles both carpets and hard floors while adapting suction for optimal performance. Its cordless design easily converts into a handheld vacuum, providing versatility for cleaning throughout your home. Comes with a 2-year warranty and lifetime Dyson support.
¹Compared to Dyson V8™.
²Runtime may vary based on mode, dust level, floor type, and attachments used.
³Data accuracy may differ. Auto ramp functionality available in Auto mode only.
⁴In Boost mode. Other modes provide at least 99.97% filtration.
Note: Products ship partially charged; a full charge is recommended before first use.