FAQs
Frequently Asked Questions (FAQs)
How do I place my order?
Select your items on the product page, click "Add to Cart" or "Buy Now," and proceed to checkout to complete your purchase. You will receive a confirmation email once your order is successfully placed.
How long will it take to ship my order?
Orders typically ship within 1-3 business days. Delivery times vary by location:
- USA Standard: 3-5 business days (Monday – Friday)
- Germany: 3-5 business days (Monday – Friday)
- Europe Zone: 4-7 business days (Monday – Friday)
- International: 6-12 business days (Monday – Friday)
How can I track my order?
After shipping, you’ll receive an email with a tracking number. Track your order on our website or through the carrier's website.
What should I do if my tracking number isn’t working?
Tracking numbers may take 1-4 business days to update in the carrier's system. If it still doesn’t work after this period, please contact us for assistance.
What if I made a mistake with my order?
To change order details (such as size, color, quantity, or shipping address), contact us within 12 hours of placing your order. We’ll do our best to accommodate your request.
Can I cancel an order?
You may cancel an order within 12 hours of placement. After this window, the order may already be processed and shipped. Contact us with your order details to request a cancellation.
What types of payments do you accept?
We accept major credit cards (Visa, Mastercard, Discover, American Express) and Apple Pay.
How secure is my personal information?
We use industry-standard encryption and protection for all transactions to ensure your information is secure.
What is your return and refund policy?
We offer a 30-day return policy. Items must be in original condition, with tags and packaging. To initiate a return, email us at contact@orlend.com. For more details, see our Return and Refund Policy.
What if I receive a damaged or incorrect item?
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately. We will make it right.
Do you offer warranties on your products?
Some products include manufacturer warranties or guarantees, as noted on the product page. For more details, contact customer service.
Do you offer discounts for bulk purchases?
Yes, we provide discounts for bulk orders and special pricing for certain industries. Contact our sales team for details.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged, contact us right away. We’ll resolve the issue with a replacement or refund.
How can I change something in my order after it has been placed?
To make changes to your order, contact customer service as soon as possible. If the order has shipped, you may need to return it for a refund or exchange.
How can I contact Orlend for further assistance?
For any questions or concerns, email contact@orlend.com or call us at +1 201 998 5632. Our support hours are 8 AM to 7 PM (CET).
What are the shipping costs?
- USA: $6.95 for orders under $50. Free shipping on orders over $50.
- Germany: 6.95€ for orders under 50€. Free shipping on orders over 50€.
- Europe Zone: 11.95€ for orders under 50€. Free shipping on orders over 50€.
- International: $11.95 for orders under $50. Free shipping on orders over $50.
What security measures are in place to protect my personal information?
We use advanced encryption, firewalls, and other measures to protect your information from unauthorized access or disclosure.
Contact Information
Email: contact@orlend.com
Phone: +1 201 998 5632
Address 1: 19 Commons Ln, Foster City, California 94404, United States
Thank you for choosing Orlend! Together, we’re dedicated to creating a seamless shopping experience and making every pet care moment exceptional.