Transportín premium para mascotas GAPZER para gatos grandes y perros pequeños: bolsa de viaje plegable y de lados suaves con acceso de carga superior
Return and Refund policy
Thank you for shopping with Orlend! We strive to ensure your satisfaction. Please review our return and refund policy. If you have any questions, feel free to contact us at contact@orlend.com.
Returns and Exchanges
Returns
We offer a 30-day return policy, allowing you to return items within 30 days of receipt.
To qualify for a return:
- The item must be unused, in its original condition, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
To initiate a return, please contact us at contact@orlend.com. We will provide you with a return shipping label and return instructions. Items returned without prior authorization will not be accepted.
Damages and Issues
Inspect your order upon receipt. If you find any defects, damages, or if the wrong item was delivered, contact us immediately. We will work to resolve the issue promptly.
Defective or Broken Items After Use
If your item is defective or malfunctions within 14 days of receipt, you may return it at your own expense. Once we receive it, we will issue store credit for the full amount, allowing you to reorder the item.
Change of Mind
If you change your mind about your purchase, you have 14 days after receiving the item to return it. The item must be unused, unwashed, and in its original packaging. Please contact us at contact@orlend.com for the return address.
Exchanges
If you wish to exchange an item, you have 14 days after receiving it to do so. The product must be unused and in its original packaging. Return the item at your own expense. For assistance, please contact contact@orlend.com. The quickest way to get the product you want is to return the original item and place a new order once the return is accepted.
Incorrect Product
If we sent you the wrong product, you have 14 days to return it at your expense. Once we receive it, we will issue a full refund.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom-made or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for return, please contact us. We cannot accept returns on sale items or gift cards.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason. The item must be in its original condition, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund. If you haven’t received your refund after 15 business days, please contact us at contact@orlend.com.
Return Address:
19 Commons Ln, Foster City, California 94404, United States
Thank you for choosing Orlend!
Garantice la comodidad y seguridad de su mascota con el transportín para mascotas premium GAPZER, diseñado para gatos grandes y perros pequeños de hasta 20 libras. Este bolso de viaje duradero y plegable es perfecto para viajes largos o salidas diarias, y ofrece comodidad y tranquilidad a los dueños de mascotas.
Características destacadas del producto:
- Construcción duradera: hecho de tela Oxford 600D de primera calidad con un marco de acero reforzado para un uso duradero.
- Interior pensado para la comodidad: incluye una base resistente con una funda extraíble y lavable a máquina. Un lado tiene un suave vellón y el otro lado está diseñado para refrescar.
- Ventilación superior: los paneles de malla de cinco lados promueven el flujo de aire y la visibilidad, manteniendo a su mascota cómoda y relajada.
- Fácil acceso: la entrada de carga superior con una cubierta de malla enrollable y una abertura lateral con cierre permiten un acceso simple y sin complicaciones.
- Diseño seguro: Cremalleras con bloqueo automático, correa interna y franja reflectante garantizan seguridad durante el viaje.
- Opciones de transporte versátiles: el asa acolchada y la correa de hombro desmontable ofrecen un transporte flexible. Se puede sujetar de forma segura al asiento del automóvil o al equipaje para mayor comodidad.
- Plegable y ahorra espacio: se pliega fácilmente para guardarlo cuando no está en uso.
Ideal para viajar, este transportador cuidadosamente diseñado ofrece comodidad, seguridad y practicidad tanto para las mascotas como para sus dueños.