ELLONI Expandable Cat Backpack Carrier – Premium Pet Travel Backpack for Cats and Small Dogs
Return and Refund policy
Thank you for shopping with Orlend! We strive to ensure your satisfaction. Please review our return and refund policy. If you have any questions, feel free to contact us at contact@orlend.com.
Returns and Exchanges
Returns
We offer a 30-day return policy, allowing you to return items within 30 days of receipt.
To qualify for a return:
- The item must be unused, in its original condition, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
To initiate a return, please contact us at contact@orlend.com. We will provide you with a return shipping label and return instructions. Items returned without prior authorization will not be accepted.
Damages and Issues
Inspect your order upon receipt. If you find any defects, damages, or if the wrong item was delivered, contact us immediately. We will work to resolve the issue promptly.
Defective or Broken Items After Use
If your item is defective or malfunctions within 14 days of receipt, you may return it at your own expense. Once we receive it, we will issue store credit for the full amount, allowing you to reorder the item.
Change of Mind
If you change your mind about your purchase, you have 14 days after receiving the item to return it. The item must be unused, unwashed, and in its original packaging. Please contact us at contact@orlend.com for the return address.
Exchanges
If you wish to exchange an item, you have 14 days after receiving it to do so. The product must be unused and in its original packaging. Return the item at your own expense. For assistance, please contact contact@orlend.com. The quickest way to get the product you want is to return the original item and place a new order once the return is accepted.
Incorrect Product
If we sent you the wrong product, you have 14 days to return it at your expense. Once we receive it, we will issue a full refund.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom-made or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for return, please contact us. We cannot accept returns on sale items or gift cards.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason. The item must be in its original condition, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund. If you haven’t received your refund after 15 business days, please contact us at contact@orlend.com.
Return Address:
19 Commons Ln, Foster City, California 94404, United States
Thank you for choosing Orlend!
The ELLONI Expandable Cat Backpack Carrier is a versatile and durable pet carrier designed for the ultimate comfort and safety of your furry companions. Made with waterproof 900D Oxford fabric and breathable, scratch-resistant mesh, this backpack offers ample space and ventilation. It features an expandable design that provides additional room for your pet, making it ideal for small dogs, medium-sized cats, and other small pets up to 16 lbs. The stylish mint color and thoughtful design ensure a pleasant experience for both you and your pet, whether you're traveling or enjoying outdoor adventures.
Key Features:
- Expandable & Durable Design: Crafted from high-quality materials, including waterproof Oxford fabric and scratch-proof mesh, the backpack offers increased space when expanded, providing comfort for your pet during long trips.
- Dual-Purpose Functionality: This versatile carrier can be used as both a pet travel backpack and a portable pet home when laid flat, offering easy access with front and back mesh entrances. Ideal for travel, it is also airline-approved (check specific airline policies before traveling).
- Comfort for You & Your Pet: Equipped with adjustable, padded shoulder straps and a breathable, cushioned back panel, this backpack ensures comfortable wear, reducing strain on your back and shoulders. The chest buckle adds extra stability while the soft foam bottom provides a cozy space for your pet.
- Secure & Escape-Proof: Featuring auto-locking zippers and a built-in leash hook, this pet carrier ensures your pet stays safe and secure inside. The sturdy construction prevents escape, giving you peace of mind while on the go.
- Convenient Storage: Includes a side mesh pocket for storing essentials like treats, toys, or keys, keeping everything you need for your pet within easy reach.
Why Choose ELLONI Cat Backpack Carrier? Whether you're traveling, hiking, or simply taking your pet for a walk, the ELLONI Expandable Cat Backpack Carrier is the perfect solution for convenience and comfort. Its stylish, functional design allows you to keep your pet safe, comfortable, and in sight at all times.
Package Includes:
- 1 x Expandable Cat Backpack
- 1 x Soft Fleece Mat for Extra Comfort
Dimensions:
- Standard Size: 13.3 x 8.65 x 16.5 inches
- Expanded Size: 14.9 x 11.7 x 12.55 inches
Make your next adventure with your pet stress-free and enjoyable with the ELLONI Expandable Cat Backpack Carrier. Click ‘Add to Cart’ now to purchase the perfect travel companion for your furry friend!
Customer Tips:
- Follow the instructions for using the auto-locking zippers to ensure your pet remains secure during your travels.
- If you have any questions or concerns, our dedicated customer service team is here to assist you.