eufy X10 Pro Omni Robot Vacuum & Mop, 8,000 Pa Suction, AI Obstacle Detection, Self-Maintenance
Return and Refund policy
Thank you for shopping with Orlend! We strive to ensure your satisfaction. Please review our return and refund policy. If you have any questions, feel free to contact us at contact@orlend.com.
Returns and Exchanges
Returns
We offer a 30-day return policy, allowing you to return items within 30 days of receipt.
To qualify for a return:
- The item must be unused, in its original condition, with tags, and in its original packaging.
- A receipt or proof of purchase is required.
To initiate a return, please contact us at contact@orlend.com. We will provide you with a return shipping label and return instructions. Items returned without prior authorization will not be accepted.
Damages and Issues
Inspect your order upon receipt. If you find any defects, damages, or if the wrong item was delivered, contact us immediately. We will work to resolve the issue promptly.
Defective or Broken Items After Use
If your item is defective or malfunctions within 14 days of receipt, you may return it at your own expense. Once we receive it, we will issue store credit for the full amount, allowing you to reorder the item.
Change of Mind
If you change your mind about your purchase, you have 14 days after receiving the item to return it. The item must be unused, unwashed, and in its original packaging. Please contact us at contact@orlend.com for the return address.
Exchanges
If you wish to exchange an item, you have 14 days after receiving it to do so. The product must be unused and in its original packaging. Return the item at your own expense. For assistance, please contact contact@orlend.com. The quickest way to get the product you want is to return the original item and place a new order once the return is accepted.
Incorrect Product
If we sent you the wrong product, you have 14 days to return it at your expense. Once we receive it, we will issue a full refund.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom-made or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for return, please contact us. We cannot accept returns on sale items or gift cards.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason. The item must be in its original condition, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund. If you haven’t received your refund after 15 business days, please contact us at contact@orlend.com.
Return Address:
19 Commons Ln, Foster City, California 94404, United States
Thank you for choosing Orlend!
The eufy X10 Pro Omni is a powerful and versatile robot vacuum cleaner designed for hands-free cleaning and convenience. It features a robust 8,000 Pa suction power to remove deep-seated dirt and pet hair from carpets in a single pass, leaving your floors spotless. The dual mop system, equipped with 180 rotations per minute and 1 kg of downward pressure, effortlessly tackles stains while the mops automatically lift 12 mm to avoid wetting carpets.
The advanced All-in-One Station streamlines maintenance with automatic mop washing, drying at 45°C (113°F), dust bin emptying, and water tank refilling. Its 2.5L dust bag needs replacement only every two months, and the 3L water tank supports multiple cleaning sessions, covering up to 2,000 sq ft (150 sq m) per round. The AI-powered obstacle avoidance system identifies over 100 objects, such as wires, shoes, and toys, allowing it to navigate your home seamlessly, even in low light.
Customize your cleaning routine with AI.Map 3.0 technology, enabling the creation of No-Go Zones and virtual boundaries for tailored cleaning. The iPath Laser Navigation ensures efficient cleaning routes, while the auto-detangling roller brush tackles hair buildup with ease. Please note, the device supports 2.4GHz Wi-Fi connections only.